Patients treated by Texas Tech Physicians are randomly invited to complete surveys. Surveys are offered by mail or email and give patients an opportunity to provide feedback about their experience with their physician. Results are shared with departments and individual physicians to identify opportunities to improve care.

Patients are invited to complete surveys based upon their office visit with their physician. On behalf of Texas Tech Physicians, the independent patient satisfaction company administers the survey, developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.

Survey ratings are shared on this website for the benefit of our patients and physicians. Our physicians also receive their patient ratings relative to peers on a quarterly basis. Physicians are asked to continually monitor their patients’ feedback and ratings.

Star ratings are calculated from patient responses regarding the overall care level received from their physician.

The more ratings a physician receives increases the accuracy and reliability of the results. A physician’s rating will only be posted on the site providing he/she has a minimum amount of completed surveys.